The cost of poor documentation

"Microsoft estimates the total cost of a single call answered by a help desk technician to be more than $20 per call — regardless of whether the technician can provide an answer." Saving Time, Money, and Expertise with a Self-help Support System, Saul Candib. Microsoft TechNet, May 1997, Volume 5, Issue 5.

No documentation (or poor documentation) costs you money. Consider these costs to your company.

Help desk

Lost custom due to

Other

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