Documentation project lifecycle

We manage the documentation project from initial proof of concept to final fulfilment of deliverables to your customers.

Planning. We define a documentation plan (project plan) that specifies the work to be performed, assumptions, constraints, time-scales, and so on.
Production. We gather information about the product and how to use it, and then produce a draft of the documentation. This can take from a few days to many months.
Usability testing. Optionally, we can arrange for formal usability testing to be performed on the documentation that we produce.
Fulfilment. Most of our clients take source files from us, which they then incorporate into CDs or which they send to the person who deals with the printing of their paper documentation. If you require, we can manage the production of CDs and printed materials for you.
Post-production. To evaluate the effectiveness of the documentation, we can supply you with a questionnaire that you can send to your customers. Their answers will help to identify parts of the documentation that can be improved. Typically, we improve the documentation when we work with you on the next software release.