Lotus Notes help
Lotus Notes/Domino is used by many large companies. Often, developers create bespoke databases. To maximise the benefit to the company, these databases require professional documentation.
The biggest problem for many users is knowing where to start. All Notes users will be familiar with the 'What do you want to do?' topic that comes as standard with many databases. However, if users are new to the database, they won't know what they want to do. TechScribe documentation takes them from the beginning, setting the scene and explaining not only what they can do, but why they'd want to do it in the first place.
This doesn't mean that the documentation is large or that it is a tutorial on how to use Notes. For example, the source material for one project initially contained well over 1000 topics, most of which were isolated fragments of information. By taking a task-based approach and entirely re-writing the help, the final help database contained approximately 100 topics which explained the tasks that users perform.
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