Document status: archived
Mike Unwalla explained how to write user documentation to a national group of software developers.
These process and design checklists for software documentation will help you if you are producing in-house documentation. [Editor's note 2011-06-07: Now, the process and design checklists are not on the TechScribe website.]
Informal research provides guidelines for e-mail salutations.
The impact of international standards on writing policies and procedures is discussed by guest writer Ralph E. Robinson.