Quality policy

TechScribe's mission is to produce software user documentation that helps people to work effectively and efficiently.

TechScribe's vision is to become the best documentation consultancy for software companies and IT departments in the UK.

To achieve our mission and vision, TechScribe has the following quality policy:

Continuously improve the quality and the cost-effectiveness of the services that we supply.
Recommend the most suitable options for user support. If we do not supply those options, we will recommend other suppliers.
Exceed the expectations of our customers.

Quality objectives

To support our quality policy, TechScribe has the following quality objectives:

Specify all our requirements and expectations before we start a project. Therefore, our customers are not surprised during the project.
Make sure that the documentation is suitable for the audience.
Use controlled language to increase the quality of the documentation.
Guarantee that our documentation is accurate, both factually and grammatically.
Develop TechScribe into the primary software documentation consultancy in the UK, which means that we can continue to supply customers with a reliable and a cost-effective service in the future.