Quality policy

TechScribe's mission is to produce software user documentation that truly helps people (our clients' customers) to perform their software-based business tasks effectively and efficiently.

TechScribe's vision is to become the documentation consultancy of choice for software houses and IT departments in the UK.

To achieve our mission and vision, TechScribe's quality policy is to

Improve the quality and cost-effectiveness of the services that we supply to our clients
Give our best advice to clients about the suitability of various options for user support
Exceed the expectations of our clients.

Quality objectives

To support our quality policy, we have these measurable quality objectives. We will:

Specify all our requirements and expectations before we commence a project, so that our clients have no surprises during the project
Ensure that the documentation is suitable for the intended audience
Guarantee that our documentation is accurate, both factually and grammatically
Develop TechScribe into a leading documentation consultancy, which means that we can provide clients with reliable and cost-effective service over the years.

Mike Unwalla, Principal. January 2008.