Software houses
A typical profile of the software houses that we work with looks like this…
Your company has between about 10 and 40 employees. The turnover is at least £1 million. The company has been trading for a few years. You do not have a professional technical writer in your company. If user documentation exists, your software developers probably wrote it.
You produce commercial off-the-shelf (COTS) software. The software is good, but it's complex. Possibly, it serves a niche market.
Your customers have problems with using your software. They may be experts in their field and they may be highly competent with using software in general. Nevertheless, they struggle with using your software because they do not have clear guidance on how to use it.
You want to 'go to the next level'. You want to roll out a new release of the software. You want to increase your market share. You want to do all that and you want to cut your support costs. TechScribe can help you.
How you can benefit
Many software companies discover that a cost-effective option is for an external specialist to produce the user documentation, as shown in this case study about SDL.
You can benefit significantly from these services:
- Design and production of software documentation such as user guides and online help systems.
- Documentation audit. If you want to produce your documentation internally, this audit gives you a good starting point.
- Training in how to write documentation. Send your technical people to our author training course for software developers.
Don't just take our word for it. See what our clients say.
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