Software companies
A typical profile of the software companies that we work with looks like this…
Your software company has between approximately 10 and 40 employees. The sales are more than £1 million. The company has operated for more than two years. You do not have a professional technical writer in your company. If user documentation exists, your software developers probably wrote it.
You produce commercial off-the-shelf (COTS) software. The software is good, but it is complex.
Sometimes, your customers are experts in their field. Sometimes, your customers are experts at using software. However, your customers struggle to use your software because they do not have clear instructions on how to use the software.
You want to 'go to the next level'. You want to release a new version of the software. You want to increase your market share. You want to do all that and you want to decrease your support costs. TechScribe can help you.
How you benefit
Many software companies find that a cost-effective option is for an external expert to produce the user documentation, as the case study about SDL shows.
You can benefit from the following services:
- The design and production of software documentation such as user guides and online help.
- Documentation review. If you want to produce your documentation internally, this documentation review gives you a good starting point.
- Training in how to write documentation. Send your technical people to our technical author training course for software developers.
Read what our clients say about our documentation services.
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