PRESS RELEASE dated 2002-04-04
Sheffield-based company TechScribe has won a much-coveted ISTC award for its development of a 'Getting Started' guide for Optrax, a multi-user scheduling application produced by New Vision Software, Northampton.
TechScribe received the award at the annual conference of the ISTC (Institute of Scientific and Technical Communicators, www.istc.org.uk), the largest UK body representing professional communicators and information designers.
A member of INTECOM (the International Council for Technical Communication, the ISTC aims to establish and maintain professional standards and codes of practice for producing scientific and technical information.
Winning the ISTC award was seen as an important milestone for TechScribe, which prides itself on developing top-quality user documentation for a broad range of software companies. Typical documentation includes user guides, reference manuals, online help and training material, in formats such as pure HTML, compiled HTML (CHM), WinHelp, Lotus Notes, Adobe PDF and Microsoft Word.
The 'Getting Started' award is the latest in a long line of awards granted to TechScribe by the ISTC since 1999, recognising TechScribe's expertise in areas such as Creative Documentation, User Guides and Electronic Online Publications.
"The secret to our success is making software documentation both understandable and easy to use", explained Mike Unwalla, Principal of TechScribe. "Effective user information is essential to customer satisfaction and loyalty. But often companies see it a mere add-on and provide user guides that are hard to navigate and full of technical jargon. Clients that have used TechScribe's services have reported both a dramatic improvement in customer satisfaction and a marked reduction in enquiries to their support desk."
Mike Unwalla is keen to promote awareness of the technical communication industry and is a longstanding member of The Independent Authors Special Interest Group (IASIG), a group of ISTC members who operate as independent companies or consultants. To help customers to find the right technical author for their needs, the group has created the Directory of Quality Independent Authors on their website www.qualityauthors.co.uk.
Editorial Contact: Sharon Evans, Visionforce Marketing