"Many thanks for this - now looking much improved!!… Thank you for your time and patience, I am much happier with the content of the help files now… and hope to work with you again when we write the help files for our next category!"
Julie Jones, Project Manager, RASCAL Solutions (www.rascalsystems.com), Milton Keynes, 2016.
"Mike is a very detail oriented professional writer and editor. He has tremendous knowledge in all aspects of English, specifically Simplified Technical English (ASD-STE100) and together with his patient teaching and training skills, has managed to encourage others to work to the same standards.
While he initially lacked the specialized technical and nautical knowledge associated with this project, he was quick to pick up on these aspects.
Mike was a pleasure to work with and we look forward to working with him again in the future."
"Mike did a very thorough job for us, picking up a complex system in no time at all and highlighting all the inconsistencies we hadn't even realised were there - so much so, he was almost acting as de-facto UX consultant as well as technical documentation. Highly recommended!"
Alistair Davidson, CTO, Quill Content (www.quill-company.com), London, 2014.
"Good job Mike - thank you."
EJ Weston, Managing Director, Digiplex London 1 (www.digiplex.com), Hemel Hempstead, 2013.
"Thank you for your hard work. Your professionalism and flexibility were much appreciated… I look forward to working with you in the future."
Robert Frost, Development Manager, Roxar (http://www2.emersonprocess.com/en-US/brands/roxar/Pages/Roxar.aspx), Oxford, 2012.
"Thanks for all of your work on this project- the quality has been excellent."
Charley Southon, RASCAL Solutions (www.rascalsystems.com), Milton Keynes, 2012.
"Even though our software is very intuitive, it still required clear understanding of various concepts. Without a good understanding of these, users could not make best use of the software. TechScribe helped us to bridge this gap by delivering a very compelling quick start guide that could be used by both new and experienced users of our software. TechScribe was very committed to the process and delivered an exceptional manual."
Sunil Ippagunta, President, Adaco (www.adaco.com), Norwalk, US, 2011.
"TechScribe helped me out in a pinch and did an outstanding job. We could not be more pleased with the professionalism and quality workmanship of Mike and TechScribe."
Brian Garr, CEO, LinguaSys (www.linguasys.net), Boca Raton, US, 2011.
"We did not anticipate the level of understanding of the product TechScribe would require to complete the documentation. This understanding, however, is reflected in the quality of the delivered documentation… TechScribe managed to deliver exactly what was required, to a high standard."
Tony Southworth, Head of Product & Interface Development, Triangle, Warrington, 2007. (Agilysys acquired Triangle in 2008, www.agilysys.com/home/About/.)
Read the case study: reaching new markets through clear documentation.
"We really are extremely happy with the documentation and thank you for your perseverance. It was a pleasure working with you." Scitech's full testimonial.
Ceri Lloyd, Senior Software Engineer, Energy Scitech, Guildford, 2006. (Roxar acquired Energy Scitech in 2006, http://www2.emersonprocess.com/en-US/brands/roxar/Pages/Roxar.aspx.)
"We knew that we needed documentation that was as clear and professional as our software. TechScribe followed a robust, systematic process that does a great job of shaking out and resolving the important issues. The end results have more than met our expectations."
Jeremy Ruston, Propero, London, 2006. (VMware acquired Propero in 2007, www.vmware.com/company/news/mediaresource/milestones.html.)
"We started working with Mike in 2004 when he took over the updating of documentation… for a new release of our toolkit software application. Despite the specialised nature of the product, Mike quickly picked up the necessary knowledge and has just finished the update for our latest release. Once again the quality of the work has been excellent and we look forward to working with TechScribe for our next release."
"TechScribe's professional approach to the help files has proven a major breakthrough in cutting down our support calls and support requirements… having someone learn the software and write the help from a client's point of view rather than a developer's view actually gave us the advanced, but easy to use help we required."
Antoni Cornish, Developer & IT Manager, Print Concern, Oxford, 2004.
"Although I spend most of my time writing creative marketing materials, I'm not so good at working with technical information. So when my clients need technical press releases, Mike is always available to help—he does a good job for me."
Chantal Cornelius, Story Teller, Apple Tree (www.appletreeuk.com), Blewbury, 2004.
"I am writing to say how pleased I am with the recent documentation that you provided for us. The whole process from initial consultation stage to delivery of final documentation was carried out professionally and to clearly defined strict deadlines… The result is an extremely user-friendly guide to a complex piece of software."
Darren Bristow, Director, Quba New Media (www.symphonyem.co.uk), Sheffield, 2003.
"I was impressed by the way you re-worked the material, making it clear to understand for the non-technical person… I look forward to using your services in the future."
Dr Ajay Kapoor, Senior Lecturer, Department of Mechanical Engineering, University of Sheffield (www.sheffield.ac.uk), Sheffield, 2003.
"Thank you for all the invaluable help you gave… Your patience and expert guidance helped smooth the process… We will certainly contact you again when we need any further technical help."
Cathy Williams, Publications Officer, Save the Children Fund (www.savethechildren.org.uk), London, 2003.
"Mike came in to create documentation for our Lotus-Notes web publishing application, as we were in the process of revising the processes and interfaces involved. The help material was being written in parallel with the product evolving into its final 'look and feel'! Mike impressed by being able to work effectively in such a fluid situation - still producing first class help material. Mike did such a good job for us."
Les Jones, Project Leader, BG Technology, Loughborough, 2003. (BG Technology is now GL Industrial Services UK, www.gl-group.com).
"We certainly made the right choice in working with TechScribe."
Keith Neilson, CEO, Craneware (www.craneware.com), Edinburgh, 2002.
"I found Mike to be totally professional, very patient with an overriding dedication to detail in order to produce a comprehensive manual which will be invaluable to all level of users, our support desk and trainers." Bransom's full testimonial.
Chris Garland, Joint Managing Director, Bransom Retail Systems (www.bransom.co.uk), St. Albans, 2002.
"We were launching a web development toolkit and we needed to provide comprehensive documentation. We asked Mike to help and we were really impressed by the way he took control, making it clear exactly what he needed and in what format. Although this was a very technical product Mike quickly got to grips with it and the quality of the documentation provided was first class."
Richard Wakefield, Managing Director, Kusala Web Developments, Sheffield, 2002.
Read the case study: integrating tutorial help with developer-written reference documentation.
"This is exactly what we wanted for Visual PCL/2."
"One noticeable effect of the new documentation from TechScribe was to significantly reduce the number of telephone calls and email requests to our support desk."
Denise Baldwin, SDLX Software Support Manager, SDL (www.sdl.com), Maidenhead, 2000.
"This customer says his decision to buy is not just because of the great product but also because of the clear and concise instructions in the 'Getting Started' manual making it easy to get to grips with SDLX."
Steve Westover, Product Technology Program Manager, SDL (www.sdl.com), Maidenhead, 2000.
Read the case study: good documentation decreases costs and increases sales.