A to Z index

This A to Z index covers the following parts of the TechScribe website:

Entries are in word-by-word order. For example, 'news releases' comes before 'newsletters'.

The index lists important topics in the web pages. The index includes terms that are not contained in the web pages. The index does not include unimportant instances of a term. To find all instances of a term, use the search page. To find definitions of terms, use the glossary.

A B C D E F G H I J K L M N O P Q R S T U V W X-Z

Numberstop of page

  1. 3D illustrations, software

Atop of page

  1. a to z indexing. See indexing
  2. academic reports
  3. accessibility
    1. software documentation
    2. websites
  4. Address Book, inserting data from Microsoft Word
  5. advertising
    1. compared to technical writing
    2. ideas for freelancers
    3. technical brochures (before and after sample)
  6. AECMA SE. See ASD-STE100 Simplified Technical English
  7. agencies. See employment agencies
  8. agile methods, for technical documentation
  9. agile programming
    1. and documentation
    2. Scrum in technical documentation
  10. aging, effect on reading
  11. ambiguity, deliberate
  12. analyses, comparative
  13. application documentation. See documentation
  14. application software documentation. See documentation
  15. articles
    1. for buyers
    2. for writers
  16. ASD-STE100 Simplified Technical English, overview of specification
  17. attention, visual
  18. audience analysis (user analysis)
    1. see also task analysis
    2. e-mail messages
    3. methods
    4. problems faced by subject matter experts
    5. user requirements
  19. audiences (users)
    1. see also readers
    2. abilities
    3. international
  20. audiences, captivating
  21. audits for documentation
  22. author training
    1. customised course
    2. software developers' course
  23. authoring. See technical writing
  24. authors. See technical writers
  25. automated translation. See machine translation
  26. awards
    1. for documentation
    2. presentation to RBS
    3. sponsorship

Btop of page

  1. back-of-the-book indexing. See indexing
  2. background information, readers' preferences
  3. bindings, printed documentaton
  4. blogs, about technical communication
  5. book reviews
  6. BPM (Business Process Management)
  7. brochures (technical), before and after sample
  8. browser help files. See online documentation
  9. business continuity
  10. business development resources
  11. business drivers, reasons for documentation
  12. business e-mail. See e-mail messages
  13. business networking
    1. national and regional groups
    2. technical writers' experiences
  14. Business Process Management (BPM)
  15. business promotion
    1. ideas for freelancers
    2. networking groups
  16. businesss requirements checklist
  17. buying from TechScribe, process

Ctop of page

  1. CAD/CAM software, documentation case study
  2. Canadian binding
  3. careers
    1. at TechScribe
    2. technical writing
  4. case studies
  5. CBT (computer-based training). See e-learning
  6. certification, technical writers
  7. change management
  8. checklists
    1. business requirements
    2. documentation process and design
    3. documentation requirements
  9. CHM help. See compiled HTML Help
  10. classroom instruction. See training
  11. client testimonials. See testimonials
  12. clients, typical companies
  13. clinical software, documentation award
  14. CMS
    1. and BPM (Business Process Management)
    2. and workflow
    3. complexity v. redundancy
    4. website development tools
  15. cognitive impairments, effect on reading
  16. coloured hyperlinks, index, PDF files
  17. comb binding
  18. comments
    1. about TechScribe. See testimonials
    2. supplying to TechScribe
  19. commercial e-mail. See e-mail messages
  20. communication skills
    1. in academia
    2. in business
  21. Communicator
    1. features TechScribe
    2. IASIG reports
  22. communities, online
  23. community involvement, redundant technology initiative
  24. company insurance
  25. comparative analyses
  26. competitions
    1. documentation awards
    2. sponsorship
  27. compiled HTML Help
    1. case study
    2. comparison with other online formats
    3. documentation sample
    4. files for Windows 95 and Windows 98
  28. computer help files. See online documentation
  29. computer translation. See machine translation
  30. computer-based training (CBT). See e-learning
  31. conceptual information, readers' preferences
  32. conditions (T&C)
  33. conference reviews
  34. construction industry, authors
  35. contacting TechScribe
  36. Content Management Systems. See CMS
  37. content management
    1. implementation
    2. intelligent
    3. life cycle
  38. content
    1. RSS feed
    2. user-generated
  39. contents (site map)
  40. contents page, readers' use of
  41. context-sensitive help
    1. see also online documentation
    2. linking web pages to online help topics
  42. contract technical writers. See freelance technical writers
  43. contracts (legal)
  44. controlled language
    1. ASD-STE100
    2. in industry
  45. copyright
    1. and graphics
    2. deliverables
    3. website copyright notice
  46. copywriting
    1. compared to technical writing
    2. rates
  47. corporate buyers, procurement information
  48. costs
    1. see also rates
    2. because of low-quality documentation
    3. decreasing (case study)
    4. decreasing (customer comment)
    5. decreasing (guidelines)
    6. documentation
    7. employment
    8. methods for decreasing
    9. printing
    10. translation
    11. usability and documentation
  49. course materials
  50. courses, technical writing training
  51. CPV codes, documentation services
  52. creative documentation
  53. crisis management
  54. cross-platform help
    1. see also online documentation
    2. HTML help
    3. WebHelp
  55. customer comments
    1. about TechScribe. See testimonials
    2. supplying to TechScribe
  56. customer handbooks. See user guides
  57. customers
    1. collaborative documentation with TechScribe (case study)
    2. typical companies
  58. CV rewriting services

Dtop of page

  1. Darwin Information Typing Architecture. See DITA
  2. data, gathering
  3. data protection policy
  4. DDA (Disability Discrimination Act)
  5. definition lists. See glossaries
  6. delivery formats, readers' preferences
  7. design
    1. checklist for documentation
    2. document types
    3. e-mail messages
    4. effect on reading
    5. for reading
    6. IBM toolkit for icons
    7. Information Mapping
    8. ISO guidelines for documentation
  8. desktop publishing
  9. development costs
  10. dictionaries, online versus printed
  11. digital communication. See online documentation
  12. digital printing
  13. Disability Discrimination Act (DDA)
  14. disaster recovery
  15. DITA (Darwin Information Typing Architecture)
    1. multilingual publishing
    2. publishing environment
  16. DITA, RTF output
  17. document design. See design
  18. document management
    1. lifecycle
    2. tools
  19. documentation audit. See documentation review
  20. documentation
    1. alternatives
    2. at IBM
    3. awards
    4. businesss requirements checklist
    5. converting legacy to XML
    6. costs and quality
    7. for software developers
    8. how to write
    9. process and design checklists
    10. project life cycle
    11. purpose of
    12. samples
    13. standards and specifications. See standards and specifications
    14. technical requirements checklist
    15. testing and software usability relationship
  21. documentation plan (project plan)
  22. documentation review
  23. domain names, and search engine rank
  24. drawings (graphics)
  25. duration, project

Etop of page

  1. e-help. See online documentation
  2. e-learning
  3. e-mail messages
    1. before and after sample
    2. decreasing spam using best practice
    3. decreasing spam using MailWasher
    4. guidelines on writing
    5. salutations for recipients, research
    6. unsolicited commercial (UCE), legality versus contract law
  4. editing, technical (case study)
  5. education, technical writers
  6. eHelp. See online documentation
  7. elapsed project time
  8. Electronic Performance Support Systems (EPSS)
  9. electronic publications. See online documentation
  10. email. See e-mail messages
  11. embedded indexing. See indexing
  12. employment agencies. See recruitment agencies
  13. employment
    1. analysis of job postings
    2. cost of employee
    3. finding
    4. permanent after contracting
    5. TechScribe
  14. environmental policy
  15. EPSS (Electronic Performance Support Systems)
  16. event reports, TCANZ 2005
  17. examples, documentation
  18. expertise, TechScribe
  19. experts. See subject matter experts (SME)
  20. explanations, readers' preferences

Ftop of page

  1. F1 help. See online documentation
  2. FAQs
  3. feed, RSS
  4. feedback
    1. about TechScribe. See testimonials from clients
    2. supplying to TechScribe
  5. fees. See rates
  6. file formats, digital printing
  7. files, large Word files
  8. forms, design issues
  9. fraud, pay-per-click
  10. freelance technical writers
    1. business promotion
    2. employment agency rates
    3. marketing
    4. second jobs
  11. frequently asked questions, alternatives
  12. FTP, using Command Prompt

Gtop of page

  1. Global English style guide
    1. see also international English
    2. review
  2. Globish the world over
    1. see also international English
    2. review
  3. glossaries
    1. see also terminology
    2. grammatical terms
    3. technical writing terms
  4. grammar, pseudo-cleft sentences
  5. grammatical terms
  6. graphical interfaces. See software interfaces
  7. graphics
    1. copyright
    2. interference patterns
    3. types and techniques
  8. green policy
  9. GUI. See software interfaces

Htop of page

  1. hand-held terminals, documentation
  2. handbooks. See user guides
  3. hard copy documentation. See printed documentation
  4. healthcare documentation
    1. award
    2. example project
    3. subject matter experts
  5. Help. See online documentation
  6. help desk, reader's use of
  7. help screen. See online documentation
  8. help with this website, problems with web browsers
  9. HHTs, documentation
  10. home working
  11. 'how to' guides. See user guides
  12. HTML e-mail messages, problems
  13. HTML help
    1. case study
    2. comparison with other online formats
    3. documentation sample
  14. HTML Indexer
  15. hyperlinks, coloured in index, PDF files
  16. hypertext media. See online documentation

Itop of page

  1. IASIG (Independent Authors Special Interest Group)
    1. archive of Communicator articles
    2. M Unwalla appointed as reporter
    3. trends in postings
  2. IBM documentation
  3. icons, IBM toolkit
  4. illustrations. See graphics
  5. images. See graphics
  6. impairments, effect on reading
  7. indemnity insurance, professional
  8. independent authors. See freelance technical writers
  9. Independent Authors Special Interest Group. See IASIG
  10. indexes, readers' use of
  11. indexing
    1. Microsoft Word
    2. Microsoft Word service
    3. PDF files, coloured hyperlinks
    4. professionalism
    5. technical documents
    6. websites
  12. industrial reports
  13. information
    1. gathering
    2. methods for finding
  14. information design. See design
  15. information designers, alternative names
  16. information engineering
  17. Information Mapping
  18. information, visualisation
  19. installation guides. See user guides
  20. instant translation. See machine translation
  21. instructional design
  22. instructional techniques (book review)
  23. instructions. See procedures
  24. instructions, wordless
  25. instructor-led training, technical writing
  26. insurance
    1. professional indemnity
    2. tax investigation
  27. intelligent content management
  28. interface manuals. See user guides
  29. interfaces. See software interfaces
  30. interference patterns
  31. international English
  32. international readers
    1. and Globish
    2. and plain English
    3. writing for
  33. international standards. See standards and specifications
  34. internationalised English. See international English
  35. Internet Explorer, pop-up windows and Back button
  36. intranets
  37. ISO standards. See standards and specifications
  38. ISO/IEC 18019:2004
    1. see also standards and specifications
    2. development
    3. documentation checklists

Jtop of page

  1. jargon. See terminology
  2. job agencies. See employment agencies
  3. jobs. See employment
  4. jump links. See hyperlinks
  5. junk e-mail. See spam

Ktop of page

  1. knowledge elicitation

Ltop of page

  1. language checkers
  2. language
    1. accuracy in terms and conditions
    2. controlled
    3. copywriting and technical writing compared
    4. grammatical terms
    5. informality in e-mail messages
    6. non-native English speakers
    7. salutations in e-mail messages
    8. style guides
  3. LaTeX
    1. technical editing (case study)
    2. typesetting system, overview
  4. lay-flat binding
  5. layout, e-mail messages
  6. legacy documentation
    1. converting to XML
    2. updating
  7. legal information (TechScribe)
  8. life cycle
    1. documentation projects
    2. managing
  9. links. See hyperlinks
  10. literacy, effect on reading
  11. litho and digital printing costs compared
  12. Lotus Notes help
    1. documentation sample

Mtop of page

  1. machine translation
    1. and plain English
    2. evaluation
    3. writing for
  2. maintenance costs, documentation
  3. Managed Service Companies
  4. management, commitment to technical communication
  5. manuals. See reference manuals
  6. marcomms, compared to technical writing
  7. marketing brochures (technical), before and after sample
  8. marketing
    1. compared to technical writing
    2. ideas for freelancers
  9. markets, reaching new
  10. media pack
  11. media relations (book review)
  12. media releases (news releases)
  13. medical documentation. See healthcare documentation
  14. membership fees, tax deductability
  15. membership, IASIG
  16. metrics, project
  17. micro businesses, services for
  18. Microsoft CHM Help. See CHM Help
  19. Microsoft Windows, tutorial-style documentation sample
  20. Microsoft Word
    1. indexing
    2. inserting data from Address Book
    3. large files
    4. styles
    5. user input
  21. minimalism, complex knowledge domains
  22. mission statement
  23. mobile devices, documentation
  24. moiré
  25. motion, representations

Ntop of page

  1. National Year of Reading
  2. networking groups
  3. news releases
  4. newsletters
    1. archive
    2. subscribe
  5. non-professional technical writers, helping

Otop of page

  1. objectives, quality
  2. on-screen documentation. See online documentation
  3. online communities
  4. online documentation
    1. awards
    2. cost compared to printed documentation
    3. delivery formats
    4. linking web pages to help topics
    5. readers' preferences
    6. replacing printed documentation (case study)
    7. types
    8. usability compared to printed documentation
  5. online help. See online documentation
  6. open-source typesetting, LaTeX
  7. operating procedures. See procedures
  8. organisations
    1. business networking
    2. for freelance technical writers
    3. for technical writers
  9. outsourcing

Ptop of page

  1. paper documentation. See printed documentation
  2. pattern language
  3. patterns (interference)
  4. pay-per-click web fraud
  5. PCG. See Professional Contractors Group (PCG)
  6. PDF files, coloured index hyperlinks
  7. perfect binding
  8. PHP development software
    1. documentation case study
    2. documentation sample
  9. phrasal verbs, and Globish
  10. physical impairments, effect on reading
  11. pictures. See graphics
  12. PII
  13. plain English
    1. problems
    2. summary
  14. plain text e-mail compared to HTML e-mail
  15. plastic comb binding
  16. POD (print on demand)
  17. policies (legal)
  18. pop-up windows, web browsers and Back button
  19. popular science articles
  20. portfolio. See samples
  21. POS, documentation for mobile devices
  22. posters
  23. press pack
  24. press releases
  25. prices. See costs
  26. Principal UK Expert
    1. 2004
    2. 2007
  27. print file viewer
    1. case study
    2. documentation sample
  28. print on demand (POD)
  29. print quality
  30. printed documentation
    1. awards
    2. bindings
    3. cost compared to online
    4. readers' preferences
    5. replacing with online documentation (case study)
    6. usability compared to online documentation
  31. printing, digital
  32. privacy policy
  33. procedures
    1. and document structure
    2. compared to processes
    3. guidelines for writing
    4. improving (case study)
  34. process checklist for documentation
  35. processes, compared to procedures
  36. procurement
    1. corporate buyers
    2. selling to TechScribe
  37. product advertising literature (technical), before and after sample
  38. production
    1. costs
    2. typesetting using LaTeX
  39. productisation, challenges
  40. Professional Contractors Group (PCG)
    1. comments about
    2. profile of Mike Unwalla
  41. professional indemnity insurance
  42. professionalism, in indexing
  43. programming guides. See reference manuals
  44. project collaborators
  45. project life cycle, documentation projects
  46. project management
    1. agile methods
    2. at TechScribe
  47. project metrics
  48. project plan (documentation plan)
  49. pseudo-cleft sentences
  50. psychology, visual attention
  51. public relations (book review)
  52. public sector, information for procurement officers
  53. publicity
    1. IASIG
    2. ideas for freelancers
  54. publicly accessible specification (PAS) for technical communication
  55. purchasing from TechScribe, process

Qtop of page

  1. qualifications, technical writers
  2. Quality Authors
    1. marketing
    2. website
  3. quality
    1. documentation review
    2. low documentation quality, costs of
    3. methods for increasing
    4. quality policy
    5. technical writers
  4. questions
    1. responding to our questions
    2. to clients
  5. quick reference guides

Rtop of page

  1. rates
    1. see also costs
    2. calculating
    3. copywriting
    4. employment agencies
    5. in technical communications job postings [1]
    6. in technical communications job postings [2]
  2. readability
    1. and text formatting
    2. website design
  3. readers
    1. see also audiences (users)
    2. documentation preferences
  4. reading difficulties
  5. reading, effect on writing
  6. recipients, salutations in e-mail messages
  7. recruitment. See employment
  8. recruitment agencies
    1. and sole traders
    2. home working
    3. selling to TechScribe
    4. specialists for technical writers
  9. reference documentation, quick reference
  10. reference manuals
    1. awards
    2. compared to user guides
  11. reference manuals, readers' preferences
  12. reports (academic research)
  13. reports (events), TCANZ 2005
  14. requirements for documentation, checklist
  15. research reports
  16. resources
  17. retail market, example project
  18. reviews (books, conferences, workshops)
  19. rich text format, output from DITA
  20. right-click, mouse action
  21. RSS feed
  22. RTF output from DITA

Stop of page

  1. S1000D standard
  2. saddle stitch
  3. sales brochures (technical), before and after sample
  4. sales, increasing through good documentation (case study)
  5. samples
    1. documentation
    2. technical literature
  6. scheduling software
    1. documentation award
    2. documentation sample
    3. example project
  7. scientific documentation
    1. alternative names
    2. example project
    3. popular science articles
  8. screen shots
    1. capturing
    2. interference patterns
  9. Scrum
  10. search
    1. compared to index
    2. TechScribe website
  11. search engine rank, and domain names
  12. search terms, and search engine rank
  13. Section 508 (US accessibility legislation)
  14. security, websites
  15. security clearance
  16. selling to TechScribe
  17. semantic tagging
  18. service desk, readers' use of
  19. service guides. See user guides
  20. services
  21. SIC code, technical writers
  22. single sourcing
    1. multingual
    2. small projects
  23. single-source documentation. See single sourcing
  24. site map
    1. contents of TechScribe website
    2. sitemap.xml for search engines
  25. sites. See websites
  26. SME. See subject matter experts (SME)
  27. social media
  28. software companies, information for buyers
  29. software developers
    1. collaborative documentation with TechScribe (case study)
    2. documentation for
  30. software documentation. See documentation
  31. software interfaces
    1. icon design
    2. language style guide for software developers
  32. software manuals. See reference manuals
  33. software market, US and Section 508 (accessibility legislation)
  34. software tools, language checkers
  35. software usability. See usability
  36. software user guides. See user guides
  37. software, for 3D illustrations
  38. sole traders and employment agencies
  39. SOP (standard operating procedures). See procedures
  40. spam
    1. see also unsolicited commerial e-mail
    2. decrease with best practice
    3. decrease with MailWasher
  41. spiral binding. See wire binding
  42. sponsorship, documentation awards
  43. Standard Industrial Classification (SIC), technical writers
  44. standard operating procedures (SOP). See procedures
  45. standards and specifications
    1. ASD-STE100 Simplified Technical English
    2. ISO 18019 for software documentation
    3. ISO standards, policy and procedure writers
    4. publicly accessible specification (PAS) for technical communication
    5. S1000D
    6. used at TechScribe
  46. staples (document binding)
  47. statements (legal)
  48. stock control software
    1. documentation award
    2. example project
  49. structure, e-mail messages
  50. structured authoring. See structured writing
  51. structured writing
    1. evaluation
    2. Information Mapping
  52. students, communication skills
  53. style (language). See language
  54. style guides
    1. Global English
    2. list of
  55. styles, Microsoft Word
  56. sub-contracting
  57. subject matter experts (SME)
    1. healthcare documentation
    2. obtaining information from
    3. writing user documentation
  58. success, modelling (book review)
  59. suppliers, selling to TechScribe
  60. support costs, decreasing
  61. support desk, reader's use of
  62. support documentation. See reference manuals
  63. Sustainable energy - without the hot air
  64. syndication (RSS)
  65. system administrator guides. See reference manuals
  66. systems procedures manuals. See user guides

Ttop of page

  1. T&C. See terms and conditions (T&C)
  2. tagging, semantic
  3. target readers. See audiences (users)
  4. task analysis
    1. see also audience analysis (user analysis)
  5. task-based documentation
  6. tax investigation insurance
  7. TCANZ 2005 event report
  8. technical authoring. See technical writing
  9. technical authors. See technical writers
  10. technical brochures, before and after sample
  11. technical communication
    1. challenges and opportunities
    2. management commitment
    3. trends
  12. technical communicators. See technical writers
  13. technical editing (case study)
  14. technical experts. See subject matter experts (SME)
  15. technical instruction (book review)
  16. technical literature, samples
  17. technical specifications. See standards and specifications
  18. technical writers
    1. alternative names
    2. certification
    3. employment agency rates
    4. helping non-professionals
    5. job titles in advertisements
    6. quality
    7. SIC code
  19. technical writing
    1. careers video
    2. compared to copywriting
    3. terms
    4. topic-based
    5. training courses
    6. UK competetiveness
  20. TechScribe
    1. contact details
    2. history
    3. incorrect spellings
    4. websites
  21. tenders, how to write
  22. terms (terminology)
    1. see also glossaries
    2. consistency and translation
    3. experts' assumptions
    4. right-click
  23. terms and conditions (T&C)
    1. comments on
    2. TechScribe
  24. terms and conditions, accuracy
  25. testimonials from clients
    1. former courses
    2. software documentation
    3. technical author training course (customised)
    4. technical author training course for software developers
  26. testing, software usability and documentation relationship
  27. text
    1. controlling
    2. formatting and readability
  28. time, project
  29. tools (software), language checkers
  30. topic-based authoring
  31. trademark notice
  32. training courses, technical writing
  33. training materials
  34. translation memory systems
  35. translation
    1. and plain English
    2. and XML
    3. documentation design
  36. translation memory systems
    1. documentation award
    2. documentation case study
    3. documentation sample
  37. tutorial-style documentation
    1. case study
    2. sample
  38. Twitter, technical communications group
  39. typesetting, LaTeX

Utop of page

  1. umbrella organisations
  2. unions
  3. unsolicited commercial e-mail (UCE)
    1. see also spam
    2. legality versus contract law
  4. US software market
    1. healthcare project
    2. Section 508 (accessibility legislation)
  5. usability
    1. effect on documentation
    2. testing and documentation relationship
    3. website access methods
    4. website indexing
    5. websites
  6. user analysis. See audience analysis (user analysis)
  7. user assistance
    1. history
    2. video
  8. user guides
    1. compared to reference manuals
    2. documentation awards
    3. readers' preferences
  9. user input in Microsoft Word
  10. user instructions. See procedures
  11. user manuals. See reference manuals
  12. user requirements
  13. user-generated content
  14. users. See audiences (users)

Vtop of page

  1. vacancies. See employment
  2. validation tools, for websites
  3. video, user assistance
  4. vision statement
  5. visual attention
  6. visual communication
  7. visual design, e-mail messages
  8. visualisation
  9. vocabulary lists. See glossaries
  10. vocabulary, restricting

Wtop of page

  1. wall charts
  2. Web 2.0
  3. web browsers
    1. pop-up windows and Back button
    2. viewing TechScribe website
  4. web pages, linking to online help topics
  5. web sites. See websites
  6. web technologies
  7. WebHelp
    1. comparison with other online formats
  8. website copyright notice
  9. websites
    1. accuracy in terms and conditions
    2. design issues
    3. development software
    4. indexing
    5. owned by TechScribe
    6. pay-per-click fraud
    7. Quality Authors
    8. related links
    9. using FTP to upload
    10. web browser problems
  10. wikis
  11. Windows, tutorial-style documentation sample
  12. WinHelp
    1. comparison with other online formats
    2. documentation sample
  13. wire binding
  14. Word. See Microsoft Word
  15. word lists. See glossaries
  16. wordless instructions
  17. words, decreasing the number of
  18. work. See employment
  19. work procedures. See procedures
  20. workflow, and CMS
  21. working from home
  22. worldwide audiences
  23. writers. See technical writers
  24. writing
    1. effect on reading
    2. for poor readers
    3. textual methods
    4. topic-based
  25. written documentation. See printed documentation

X - Z top of page

  1. XML publishing
  2. XML
    1. and translation
    2. converting legacy documentation
    3. project failure
RSS feed

Index created with the help of HTML Indexer (www.html-indexer.com) and macros from Syntagma (www.syntagma.co.uk)
© TechScribe, Sheffield, South Yorkshire. Page updated 2010-02-27

  1. Site map | Search | A to Z
  2. Home
  3. Contact
  4. Services: what we do
  5. Project management
  6. About you
  7. About TechScribe
  8. Case studies
  9. Articles
  10. Samples