Typically, your software company has between approximately 10 and 40 employees. The sales are more than £1 million. The company has operated for more than two years. You do not have a professional technical writer in your company. If user documentation exists, your software developers probably wrote the documentation.
You develop commercial off-the-shelf (COTS) software. The software is good, but it is complex.
Sometimes, your customers are experts in their field. Sometimes, your customers are experts at using software. However, your customers struggle to use your software because they do not have clear instructions about how to use the software.
You want to 'go to the next level'. You want to release a new version of the software. You want to increase your market share. You want to do all that and you want to decrease your support costs. TechScribe can help you.
A cost-effective option is for an external expert to develop the user documentation, as the case study about SDL shows.
You can benefit from the following services:
- The design and production of software documentation such as user guides and online help.
- Documentation review. If you want to develop the documentation internally, this documentation review gives you a good start.
- Training in how to write documentation. Send your technical people to our technical author training course for software developers.
Your organization is not a software company. However, your organization needs help with one or more of these things:
- Bringing in-house software to the market
- Rolling out a new IT system
Possibly, your team needs help during a busy period. Possibly, you have technical writers who are in one of these departments:
- Technical documentation
TechScribe has worked successfully on software documentation projects with large companies such as BG Technology (now GL Industrial Services UK, www.gl-group.com), Lombard (www.lombard.co.uk), Mapeley (www.mapeley.com), Save the Children Fund (www.savethechildren.org.uk), and TNT (www.tnt.com).
Usually, a very small business does not have the resources to commission a documentation project. TechScribe recommends these options:
- Deal with only the large problems. Possibly, you need less documentation than you think is necessary, as this case study shows.
- Get training in how to write documentation on our technical author training course.
- Commission TechScribe to review your current documentation.
- Use these resources to help you to write documentation:
- Job seeker
- Language students. We have two student projects: